Shipping and Returns
All orders will ship out within 4 business days of receipt. Orders over a certain value are shipped with a signature required upon delivery.
Lens bundles and other high value orders will be shipped via UPS.
Orders shipping to outside of the USA will ship via USPS Express Mail. Please be aware that your country may impose an import tax on your purchase and you would be responsible for paying it.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The customer will be responsible for return shipping costs, unless the item arrived damaged or is defective. Initial shipping costs paid by the customer are not refundable.
International Returns: the customer will be required to purchase their own return label, all shipping costs for international orders are not refundable. In the event that exchange rates change from the time of the purchase to the time of the return, we are not responsible for the difference in the refund amount.
Any customs or import fees that we need to pay, due to the customer not willing to pay the fees and the order being returned to sender, will be subtracted from the refund.
You can always contact us for any return question at email@example.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Any accessories that were included when the order was delivered must be included when the order is returned. The customer will be charged for any missing accessories.